VoIP - Home Phone

Okay, so the Mrs. is starting to telecommute 4 times a week. Her employer will pay up to $75 of her monthly cellular phone bill. So I began investigating VoIP Phone service as a way of reducing the expectedly high phone bill (both home and cellular) that she will start causing. The service seems to have greatly improved, costs are very reasonable and set-up seems easy. I was looking at LINGO and was close to purchasing when I started looking at reviews... all of them were negative. Poor customer service, constantly rebooting the VoIP box, poor connection when talking to cell phones, and when the box breaks you lose your house phone.

I'm curious if anyone has any 1st hand (or 2nd hand) experience with any VoIP providers. Thanks.

3 words.

Insecure
Insecure
Insecure

Ask them what they have instituted for privacy safeguards.
Ask them what their strategy is for authentication.
Ask them what their plan is for audit logging and call tracking.
As far as reliability, you'll need to test it out to try it.

Wow.. the more research I do the less I like the idea. Although the savings are huge, it seems that the service is plagued with problems and a heavy dose of poor customer service. Looks like this is a no-go.

I have mine through Road runner and love it.. Thats all I have to say about that.....