Account Suspended

[[AK]Beaker]

As bad as Age of Conan was the thing that really killed me was the customer service. It sounds like this company has problems with it as well.

Perhaps Aion doesn't like alts?

[[AK]Clay]

I am with Beaker. This is not acceptable.

[[AK?]Azmodious]

Have you ever bought gold? I know that practice isn't overly popular,but people still do it.

[[AK]Bojan]

I purchased 1 Mil Kinah almost a month ago, I have purchased plenty of gold in WoW in the past and looks like I will be again. I have reviewed the Aion EULA prior to purchase and to be honest I dont see anywhere in there that its against the EULA.

Regardless, if I am mistaken and its against the rules to purchase Kinah, I would be ok with a 3-4 day suspension (slap on the hand) if communications with customer service were decent and my account wasnt stripped clean.

To be honest I didnt even think about the purchase I made almost a month ago when this all went down, and frankly im still pissed, if thats even the reason this happened, although it make a little sense now considering my gear and kinah have been stripped.

Regardless I am going on day 4 and there is still not a word from Aion Customer Service.

I spent an hour on hold yesterday with the number provided to call with no relative answers other than to waite an additional 2-3 business days for a responce.

At this point I cant even have a conversation with them about it and if I have to waite 4-6 days in between correspondance im not going to make the effort.

I know full well that any of these gaming company's "can" do what they want with what ever is in the game including my character, but they still need to supply an adequate level of service to earn our business and in this case they have failed as far as I am concerned.

If they are going to suspend my account, strip me of millions of Kinah worth of gear I crafted, quested for, found, etc because I bought 1 mil a month ago they can take thier game and stick it.

Besides "if" that is the reason this all happened I find it pretty anoying that i need to wade through a mass of in-game spam, I need to swerve through player stores in every city , I need to clean out my mail box daily all with spam to purchase kinah or power leveling. Its kinda like having drug dealers on every corner advertising to the world they are doing something illegal and when someone stops and makes a purchase the cops bust the buyer and leave the dealer there to continue about his business.

We will see how it all pans out, all though for some reason i dont think it will end well.

[[AK?]Azmodious]

Your right though, with any result, this still turns out to be a BIG customer service FAIL.

[[AK]Rocks]

FYI,

Also, just like buying aion gold, buying aion powerlevel for your character is against the Terms of Use and your account can get suspended for it

[[AK]Bojan]

I didnt buy Power Leveling... but regardless where did that come from because it isnt in the EULA

And like I said, getting suspended wouldnt have been a big deal, I would have laughed it off if they said "Hey buying Kinah is against the rules, enjoy your 3 day vacation"

Right now I am on Day 5 still with no responce from AION and every toon I had except those lvl 10 and under have been stripped of all Kinah, all gear I was wearing, and all gear in my bags.

Pretty excessive in my book considering I would put a rough estimate on it all at about 5Mil Kinah, but I think the thing that is bugging me the most is the lack of communication, since at this point I dont know if this happened because I purchased Kinah or maybe they think im a BOT, or maybe one of my kids told someone to F off in general chat etc.

[[AK]Rocks]

if you need a restock of gold, I will definetely send some your way.

[[AK]Bojan]

Nah the Kinah isnt the problem, I do appriciate the offer though.

They left my warehouses alone as well and my bank toons.

I made about 1 Mil Kinah off the Broker yesterday and have outfitted my Templar with bareable gear (as in instead of fighting lvl 32-33 mobs I now fight lvl 28-29 mobs).