So,, first I love the fees, they help the stock go up... But what I dont understand is why the account was left open. On first report on identity issues the ATM card, should have been Hot listed, account frozen and all assets moved to a new account. Standard practise, unless she requested otherwise. Secondly the money lost in the tranaction is replaced overnight. Then the account representive asks for a valid list of transactions that will be rerouted to the new account. New ATM cards are reissued and legal paper work sent to person to sign and return. Interesting experience and hope we can see the details of what went wrong.

Customer should have been happy after the first phone call.