Ugh.. just discovered today why I'm missing calls on my cell phone - the external speaker isn't working! I kept missing calls and figured I just didn't hear it or something but I went to use speakerphone and nothing. While playing around I see the screen say that my wife is calling. No ringing, nothing. Going to play around a little with it but looks like a new phone is in the works for me also - although I have another 3 months before my $100 credit from Verizon towards a new phone.