HELP!

[[AK]Hylander]

Does your laptop have any manufacturers installed "update" or "management" software on it? Sorry.. I don't recall what kind of laptop you have, but the first thing I remove off any Dell I get is their crapware because it causes so many issues.

Do you have any AV / firewall applications installed? If so.. remove them and install Security Essentials. You should be able to remove them in safe mode, but you will need to be able to boot into normal Windows to install Security Essentials.

Did any updates run? Did you install or update any software? Were you in sleep mode prior to the crashing?

Before it freezes, can you hit ctrl-alt-del to see the manager and look at the programs running?

Can you open event viewer in Safe mode to view it and see if any errors are showing?

--> Open Event Viewer by clicking the Start button , clicking Control Panel, clicking System and Maintenance, clicking Administrative Tools, and then double-clicking Event Viewer.* If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Sorry - just shots in the dark at items that have caused me problems in the past. Which OS are you using?